> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.lilate.org/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # I am not satisfied with my results, what to do? Receiving a level lower than you expected can be disappointing. This page explains how your result was determined, and the only available step if you wish to have its compliance checked. || Your LILATE result is **final**. It was awarded by a certified examiner (or, in the AI modality, by a controlled automated framework), using a standardised method, based on your entire performance in both speaking and writing. --- ## Why your result may differ from your expectations The LILATE does not measure an academic level. It measures your ability to **use the language concretely in professional situations**. A diploma or another certification may therefore indicate a different level: they do not assess the same skills. The LILATE is based on the [CEFR](https://help.lilate.org/fr/article/quelles-competences-sont-evaluees-lors-dun-lilate-et-leur-lien-avec-le-cecrl-w3jknr/), whose levels are broad. When a candidate sits at the boundary between two levels, the examiner assigns the one that best matches the performance actually demonstrated. --- ## Having the compliance of your result checked Do you believe a procedural error or a technical incident may have affected your test? You can request a **compliance check**. ### What it involves A member of our quality team reviews your file and verifies that your result was established correctly: consistency of the assessment grid, absence of technical incident, compliance of the procedure. It is an administrative check of your existing result. || **What it is not.** It is neither a new test, nor a re-marking of your answers, nor a second attempt. You do not retake the LILATE. ### Price and conditions * **Single flat fee: €39**, identical for the LILATE with examiner and the LILATE AI. * Request to be made within **5 days** after the exam took place. * The check concerns the procedure, **not a renegotiation of your level**. ||| This check **does not guarantee any change to your level.** In the vast majority of cases, the check confirms the original result. The fee covers the verification work, whatever the outcome. ### If a non-compliance is found If the check reveals a genuine procedural or processing issue, your file is corrected and the €39 is refunded to you as **credit** towards another LILATE service. --- ## How to submit your request The request is made **only through the dedicated form**. No request is handled via chat or phone, in order to guarantee fair and traceable processing for everyone. 👉 [**Request a compliance check**](https://www.lilate.org/insatisfaction-resultats) **Here are the steps you will find on that page:** First, you specify the purpose of your request: ![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/8/f/9a8f25bb4d615000/verification-conformite-etape-_1rni8ch.png) Then you access the verification form: ![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/8/f/9a8f25bb4d615000/verification-conformite-etape-_1wouapg.png) You fill in your statement: ![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/8/f/9a8f25bb4d615000/verification-conformite-etape-_12nzrno.png) Finally, you proceed to payment: ![](https://storage.crisp.chat/users/helpdesk/website/-/9/a/8/f/9a8f25bb4d615000/verification-conformite-etape-_11xpmx.png) --- ## How quickly is your request handled? Compliance check requests are **handled as a priority**, ahead of routine tickets. Our team's principle is never to let a day end without processing all the requests received. || In practice, your request is generally handled **within 24 working hours** (excluding weekends and public holidays). You are notified by email as soon as the check is complete. --- Simply want to try again, without contesting your result? You can retake a full LILATE at any time from our [shop](https://www.lilate.org/boutique).