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# My photo was rejected for non-compliance, what should I do to unlock my LILATE?

If your photo has been rejected by the examiner, **your certificate cannot be issued** until a new compliant photo has been validated.

## How to regularize your situation
### Submit a new photo (and/or ID document)

✅ **Please use the secure form only** to submit your new photo and/or a copy of your ID document:
👉 [https://forms.gle/rxRmakWqW2pRjuNg6](https://forms.gle/rxRmakWqW2pRjuNg6)
Documents sent by email or through any other channel cannot be processed.

### Photo requirements

📸 **Your photo must strictly meet the following criteria**:
* recent photo (taken within the last 6 months)
* plain, light-colored background
* face centered and clearly visible
* no accessories (glasses, headset, head covering) and no filters
* accepted formats: JPG, PNG, or PDF
📖 You can review the full photo guidelines [here](https://help.lilate.org/en/article/1pcow2f/).

## Validation timeframe and access to your certificate

⏳ After submitting your documents via the form, our teams review them within an **average timeframe of 5 to 7 business days**.
In some cases (periods of high activity or holidays), this timeframe may be slightly extended, but will **not exceed 10 business days**.

### What this means in practice
* If you submit your documents during a regular working week, outside of vacation periods, processing usually takes place **within the following week**.
* If your submission occurs during a closure or vacation period, processing will resume **when the team returns**, and the same **5 to 7 business day** timeframe will then apply.

## Once your documents are validated

As soon as your documents are approved:
* you will automatically receive a confirmation email,
* you will be able to access your results,
* and download your **LILATE certificate** from your candidate account.

## Key points to remember
* Photo validation is a **regulatory requirement** of the certification
* The secure form is the **only processing channel**
* Processing times may be longer during vacation periods
* No results or certificate can be issued until the photo is compliant