How to Evaluate Your Experience with LILATE?
The importance of collecting candidate feedback is a fundamental aspect for us, focused on continuous improvement and building a positive image of LILATE. Thus, we have made this step essential by requiring candidates to rate their experience in order to be able to download their results.
What are the rating steps?
- Satisfaction questionnaire
Your opinion matters! That’s why we decided to create a satisfaction questionnaire to help us improve our services. The questionnaire is easy to complete, and consists of seven questions, namely:
- On a scale of 1 to 5, how satisfied are you with your overall experience during the LILATE certification exam?
- On a scale of 1 to 5, what is your opinion on the clarity of the instructions given before and during the exam?
- On a scale of 1 to 5, did you find that the duration of the exam was adequate to assess your language skills?
- On a scale of 1 to 5, how do you rate the general organization of the exam (communication before the exam, reception, administrative follow-up…)?
- Which aspect of LILATE was the most satisfying for you?
- How could we improve LILATE to better meet your expectations?
- On a scale of 0 to 10, what is the likelihood that you would recommend the LILATE certification exam to a friend or colleague?
How your feedback is calculated and interpreted?
- The CSAT (Customer Satisfaction)
The CSAT measures the candidate satisfaction rate at the end of the test. It is calculated by taking the average of the answers to the questionnaire questions, most of which use a 1-to-5 scale.
The calculation method is as follows:
CSAT = (Sum of individual scores / Total number of responses) ×100
How to interpret the score?
A good CSAT score is generally above 75%.
- The NPS (Net Promoter Score)
The NPS measures a candidate’s willingness to recommend our LILATE certification. Based on the question: “How likely would you be to recommend our certification to a friend or colleague?”, responses are classified into three categories: Promoters (9-10), Passives (7-8), and Detractors (0-6).
The calculation method is as follows:
NPS = Percentage of Promoters − Percentage of Detractors
How to interpret the score?
An NPS above 0 is generally considered good.
An NPS above 30 is excellent.
Who can see the results?
The results of our satisfaction survey are visible to LILATE and to partners directly linked to you, for example, if you are enrolled with a partner training organization or employed by a partner company. Indeed, in their dedicated area on our platform, our partners have access to results in the following form:
In conclusion, the opinion of our candidates is essential to us. We consider each feedback as a precious source of continuous improvement. That is why we actively encourage our candidates to share their point of view!
Updated on: 22/09/2025
Thank you!