My photo was rejected for non-compliance, what should I do to unlock my LILATE?
If your photo has been rejected by the examiner, your certificate cannot be issued until a new compliant photo has been validated.
How to regularize your situation
Submit a new photo (and/or ID document)
✅ Please use the secure form only to submit your new photo and/or a copy of your ID document:
👉 https://forms.gle/rxRmakWqW2pRjuNg6
Documents sent by email or through any other channel cannot be processed.
Photo requirements
📸 Your photo must strictly meet the following criteria:
- recent photo (taken within the last 6 months)
- plain, light-colored background
- face centered and clearly visible
- no accessories (glasses, headset, head covering) and no filters
- accepted formats: JPG, PNG, or PDF
📖 You can review the full photo guidelines here:
Validation timeframe and access to your certificate
⏳ After submitting your documents via the form, our teams review them within an average timeframe of 5 to 7 business days.
In some cases (periods of high activity or holidays), this timeframe may be slightly extended, but will not exceed 10 business days.
What this means in practice
- If you submit your documents during a regular working week, outside of vacation periods, processing usually takes place within the following week.
- If your submission occurs during a closure or vacation period, processing will resume when the team returns, and the same 5 to 7 business day timeframe will then apply.
Once your documents are validated
As soon as your documents are approved:
- you will automatically receive a confirmation email,
- you will be able to access your results,
- and download your LILATE certificate from your candidate account.
Key points to remember
- Photo validation is a regulatory requirement of the certification
- The secure form is the only processing channel
- Processing times may be longer during vacation periods
- No results or certificate can be issued until the photo is compliant
Updated on: 04/01/2026
Thank you!