What is the timeframe to receive my LILATE results?

Receiving the results of the LILATE test is a crucial step, and we are fully aware of the importance and urgency of obtaining this information as quickly as possible. With this in mind, our commitment is to provide a fast and efficient service, ensuring that you receive your complete results in an extremely short timeframe.

This speed of processing reflects our understanding of the stakes and urgent needs you may have, whether for professional, academic, or personal reasons. Prompt communication of results is something we take very seriously, as we know that waiting can cause anxiety and uncertainty.

Our evaluation and result delivery process is optimized to ensure maximum efficiency. As soon as you complete your LILATE test, our teams mobilize to process and analyze your performance with precision and diligence. This speed in no way compromises the quality or accuracy of the assessment; it is the result of a well-established system and a dedicated team, working to provide you with detailed and reliable feedback in record time.

In short, our promise is simple: to provide you with reliable and accurate LILATE test results within 24 hours. This speed is an integral part of our commitment to you, reflecting our understanding of time-sensitive requirements and the importance of providing top-tier customer service. We are dedicated to supporting your learning and certification journey efficiently and professionally.

The satisfaction questionnaire

To access the results, it is mandatory to first complete the satisfaction questionnaire.

The implementation of the satisfaction questionnaire in the LILATE results access process is an essential step, addressing both quality and regulatory requirements. The requirement to complete this questionnaire is not arbitrary; it is part of a broader continuous improvement approach for our services while complying with France Compétences guidelines.

1. Regulatory reason: France Compétences, in its role as regulator, requires us to collect and report satisfaction rates as well as various statistics regarding our candidates. This process is essential to ensure the quality and relevance of our certification. The satisfaction questionnaire is therefore a mandatory tool that allows us to meet these regulatory requirements.
2. Continuous improvement: Beyond regulatory compliance, the satisfaction questionnaire is a valuable asset for our improvement process. Through automated systems, we analyze your feedback to verify whether our processes are being followed and if the quality of our service meets your expectations. This automated analysis is complemented by human evaluation: each comment is carefully read by our teams, driven by a strong ambition and a constant desire to enhance the LILATE service.

We place great importance on your feedback. Every month, we make it a point to read and integrate your comments into our improvement process. This means that the more feedback we receive from our clients, the more our service is enriched, refined, and strengthened.

In summary, the satisfaction questionnaire is far more than a formality; it is a cornerstone of our commitment to excellence. Your opinions and suggestions are essential levers that allow us to evolve and provide a service that is increasingly efficient, accurate, and responsive to your needs. At LILATE, every voice matters and contributes to shaping a service that excels day after day, month after month.

Updated on: 10/09/2025