Why can't I download my LILATE certificate after taking the test?

When you finish your LILATE test, you expect to receive your results and official certificate promptly. In the vast majority of cases, everything proceeds smoothly within 24 hours after the test. However, certain mandatory steps can delay the availability of your certificate, notably the satisfaction survey or the validation of your identity documents.

This page explains:

• the normal timelines for receiving your results,
• the importance of completing the satisfaction survey,
• common reasons why the certificate may be blocked,
• and most importantly, how to resolve your situation quickly using a secure form.

If you cannot download your certificate despite completing your test, follow the steps below to resolve the issue.

What is the normal timeframe to receive my LILATE results?

We commit to providing you with the full results of your LILATE test within 24 hours after the completion of your evaluation.

This timeframe applies only if all elements of your file are compliant, including your profile photo and identity document.

Why must I complete a satisfaction survey before accessing my results?

To view your results, you must first complete the satisfaction survey. This step is mandatory for two reasons:

✅ Regulatory Requirement

France Compétences requires the collection of satisfaction data to ensure the quality of the certification. Without this step, we are not authorized to issue your certificate.

Continuous Improvement

Your feedback helps us continuously improve the quality of the test and support. Each comment is read and considered by our team.

If I can't access my certificate, what happens?

If you have completed the satisfaction survey but still cannot view or download your certificate, it most likely means that your photo or identity document has not been validated.

This can occur if:

• the photo does not meet the requirements (poor framing, low quality, accessories, etc.),
• the identity document is unreadable, incomplete, or expired.

In this case, your test is awaiting validation.

What should I do if my photo or identity document was rejected?

No documents should be sent by email or via chat.

For security and efficiency reasons, you must use our dedicated form: https://forms.gle/rxRmakWqW2pRjuNg6

Why a form and not an email?

This unique form allows us to:

• receive all necessary information at once,
• avoid fragmented exchanges via chat or email,
• ensure a quick and structured processing.

No personal data is retained once the verifications are completed. You can therefore use it with confidence.

Reminder of the guidelines to follow

Profile Photo:

• Recent (less than 6 months),
• Plain, light background,
• Face centered, well-lit,
• No filters or accessories,
• Format JPG, PNG, or PDF.

Identity Document:

• Valid ID card, passport, or residence permit,
• Clearly readable,
• Front and back if necessary,
• Format JPG, PNG, or PDF.

What happens after submitting the form?

Our teams verify the documents within 72 business hours.

If everything is in order, you will automatically receive an email allowing you to:

• view your results,
• download your LILATE certificate.

Need assistance?

If after 3 business days you haven't received anything despite submitting the form, contact us via the chat at the bottom right of this page.

Updated on: 11/09/2025